A customer relationship management tool must make it possible to centralize and analyze customer data to increase customer satisfaction and retain them.
Category Archives: Management
QR code, good reasons to use it !
QR Code understand how it works and how to use at its best !
AI in Tourism, Hospitality, Catering and Leisure, a (r)evolution underway
Artificial Intelligence (AI) now offers this ability to analyze in ultra detail, to model and take advantage of data by implementing optimized predictive algorithms. How can we use it in our businesses and make the most of it?
Understand, recruit and integrate Generation Z into our jobs!
How to develop the attractiveness of your company to younger generations and especially Generation Z to attract them and retain them? Knowing the characteristics of the generations and understanding them to adapt and adapt our companies are one of the keys to the success of managers. The biggest challenge today is to make the differentContinue reading “Understand, recruit and integrate Generation Z into our jobs!”
Hospitality industry and Tourism: How to attract new employees?
The tourism sector has difficulty recruiting or can no longer find candidates. Here are some ideas and recommendations so that our companies take up this challenge and turn all their efforts towards their employees as they have been able to do with their customers.
Underground tourism – The incredible journey full of emotions: The Padirac cave
To visit underground, one of the most beautiful places on earth // The Padirac gulf in Occitanie !
How to motivate your teams? 75 ideas and small, simple actions that really motivate!
The reopening of restaurants, bars and more generally places open to the public is excellent news. You have to be ready, but above all, for the hotel and catering trades, you will have to work hard to get your business back on track and above all, continue to build loyalty among your teams! Once again,Continue reading “How to motivate your teams? 75 ideas and small, simple actions that really motivate!”
Building your restaurant menu // the simple rules to follow for a menu that sells !
According to Auguste Escoffier, “composing a menu is one of the most difficult aspects of being a restaurateur; you have to find the right balance between the products available, the specialties for which the establishment is renowned, the essential renewal and the customer’s good pleasure (large or light meals, traditional or original)”. The card isContinue reading “Building your restaurant menu // the simple rules to follow for a menu that sells !”
Sustainable development: What actions to put in place in tourist structures ?
The sustainable development of our tourism businesses, whether we are hosting or catering or even welcoming visitors, has become a major focus and a commitment to participate in the global effort. I offer you through this article a simple tool to organize your company in the sustainable development of its activities. Through a report fromContinue reading “Sustainable development: What actions to put in place in tourist structures ?”
Rediscovering the sense of service: 18-step action plan.
Reopening after this incredible period of restriction and confinement brings new challenges for hotel operators, restaurateurs and tourist structures. The sense of service is an art that is worked on and delivered every day by motivated teams focused on customer expectations. Providing unforgettable experiences to its customers requires a sense of service developed by itsContinue reading “Rediscovering the sense of service: 18-step action plan.”